Shipping & Returns

Shipping Policy for Hockaine.com

At Hockaine.com, we strive to provide timely and reliable shipping services to our customers. We offer shipping to most countries around the world, and shipping costs are calculated based on the weight of the package and the destination country.

Shipping Rates

The shipping rates for each order are calculated automatically at checkout based on the total weight of the package and the destination country. Please note that shipping rates are subject to change without notice and may vary based on promotional offers or sales.

Delivery Time

Delivery times may vary depending on the destination country and the shipping method selected at checkout. In general, orders are processed and shipped within 1-2 business days, and delivery times are as follows:

Europe: 3-7 business days

North America: 7-14 business days

Rest of World: 14-21 business days

Please note that delivery times are estimates and may be affected by factors outside of our control, such as customs processing times or postal service delays.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package online. Please note that tracking information may not be available for all countries or shipping methods.

Customs and Duties

Please note that orders shipped outside of the European Union may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Returns and refunds

We offer a 14-day return policy for any unopened Hockaine product. If you are not satisfied with your purchase, please contact us to initiate the return process. We reserve the right to refuse any returns if we believe the items purchased have been tampered with or misused. Refunds will be issued within 14 days of receiving the returned product, minus any shipping or handling charges.

If you have any questions or concerns about our shipping policy, please contact us at info@hockaine.com.